Report a Claim

In the occurrence of a claim or whenever an incident arises that might evolve into a claim, please notify us immediately.

It is of the utmost importance, when forwarding correspondence to Sinclair, that you specify your policy number, the date and time that the incident occurred as well as complete and accurate details concerning your claim.

Upon receiving your claim, we will assign a claim reference number along with all necessary instructions to insure that you remain informed regarding the progress of your request.

Whenever the services of a loss adjuster or claim representative are required, the adjuster and/or representative will be appointed from a professional local firm nearby you and they will personally contact you.

Loss adjusters work on our behalf. Both the appointed loss adjuster and us share a common interest and that is to efficiently provide the most competent and professional services available, within the range of the insurance coverage that you purchased.

In cases of Third Party liability, we are providing a "First Letter of Demand" form that you may download, print and fill out to send directly to the Third Party. Please follow this link: " First Letter of Demand"

For UK Direct or UK Online Customers:

Please report the claim to:

CERTO
Rawdon Court,
Rawdon, Leeds, LS19 6AX
Tel: 0113 3879000
Website: www.certoclaims.co.uk
CERTO Out of Hours Emergency: 0845 4582412

Non-UK Customers should fill out the online form and submit it: